Managed Archer Services
Complyra's Managed RSA Archer Services provide enterprise organizations with expert, dedicated Archer administration and support. Our certified Archer consultants become an extension of your team, delivering proactive platform management, continuous optimization, and strategic guidance to maximize your GRC investment. Whether you need to augment your internal team or fully outsource Archer operations, our managed services ensure your platform runs at peak performance while you focus on strategic initiatives.
Timeline
Ongoing engagement
Engagement
Fixed-price, T&M, or retainer models available
Support
Dedicated project manager included
What We Deliver
Tangible outputs you can expect from this engagement.
- Dedicated RSA Archer administrator support with defined SLAs
- Proactive platform health monitoring and performance optimization
- Configuration changes, enhancements, and new module deployments
- User administration, access management, and security reviews
- Incident triage, root cause analysis, and rapid resolution
- Quarterly platform optimization and roadmap reviews
- Upgrade planning, testing, and production deployment
- Comprehensive documentation and knowledge base maintenance
- Regular executive reporting on platform utilization and ROI
- On-call support for critical business periods and audits
Tools Supported
Technologies and platforms we work with.
Engagement Model
How we work together to deliver results.
Discovery and assessment of your current Archer environment and support needs
Tailored service plan with defined SLAs, coverage hours, and escalation paths
Knowledge transfer and onboarding with your internal teams and processes
Ongoing delivery with regular check-ins, reporting, and continuous improvement
Common Use Cases
Scenarios where this service delivers the most value.
Augment internal team with specialized Archer expertise during peak periods
Fully outsourced Archer administration for lean GRC organizations
Post-implementation support and platform stabilization
Seasonal workload support during audit cycles and regulatory filings
Continuous improvement programs for mature Archer environments
Bridge support during staff transitions or hiring gaps
Business Outcomes
Measurable results our clients achieve.
Reduce Archer administration costs by 30-50% compared to full-time hires
Achieve 99.9% platform uptime with proactive monitoring and maintenance
Accelerate issue resolution with expert-level support and SLA guarantees
Improve user adoption through responsive support and platform optimization
Free internal resources to focus on strategic GRC initiatives
Maintain compliance with regular security reviews and audit support
Ready to get started?
Schedule a consultation with our experts to discuss your specific needs.
Frequently Asked Questions
What is included in Managed RSA Archer Services?
Our managed services include dedicated Archer administrator support, platform monitoring, configuration changes, user administration, incident management, upgrade support, and ongoing optimization. We offer flexible service tiers from basic support to fully outsourced administration.
How quickly can you onboard and start providing support?
Typical onboarding takes 2-4 weeks depending on environment complexity. This includes documentation review, access setup, knowledge transfer sessions, and establishing communication protocols. We can expedite for urgent needs.
Do you provide 24/7 Archer support?
Yes, we offer 24/7 support options for critical environments. Our standard coverage is business hours with on-call escalation. We customize coverage based on your operational needs and budget.
Can you support Archer SaaS and on-premises deployments?
Absolutely. Our team supports both Archer SaaS and on-premises deployments. We have experience with hybrid environments and can manage complex multi-instance architectures.
How do you handle Archer upgrades and patches?
We manage the complete upgrade lifecycle including release assessment, test planning, UAT coordination, and production deployment. We follow ITIL-aligned change management processes to minimize risk.
Let's Discuss Your Needs
Tell us about your challenges and we'll match you with the right team member.
We typically respond within 1 business day.
Clarity in every control.
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